Terms and Privacy

1)Installation Method:-

(a) Underground Tanks :

The place where the tank will be installed must be excavated, taking into account the following:

• The depth of the pit must be equal to the height of the tank from the base to the neck, in addition to more 07 – 10 CM for making the cleaning mat for installation of tiles and manhole cover.
• Leaving a distance ranging between 30-50 cm from the length and width of the tank.
• The pit shall be leveled and completely dry and the soil shall be compacted (leveling). The thickness of the re-filling sand at the base should be no less than 10 cm above the base, and to ensure this, the base shall be 10-15 pour concrete.
• If the pit is dug in fuel stations, government sites, or in the ways of heavy vehicles and trucks, the pit shall be in accordance with the specifications of the Civil Defense and engineering consulting areas in coordination with the executive department.
• In the case of the presence of groundwater in the site, the process of excavation or discharge of the groundwater and lowering of underground tank, should be in successively on the same day.
• The tank shall be placed in the described pit, but if there are more than one tank, a distance of 50 cm must be left between the tank and the other.
• The entry and exit openings shall be made by the company only according to the customer’s requirement.
• Backfilling should be done with backfilling sand, ensuring that the backfill is done on the lower side of the tank in a way that shall be free from voids, which supports the proper installation of the tank. The sand should not compacted during the backfilling process.

(b) Above -ground tanks:

• The tank must be placed on a completely level surface.
• Each base of the tank must be on flat ground (not to be placed on beams or intermittent blocks, even if they are flat or touch the legs only).

2)Special manufacturing demands for the products:

A)Fiberglass tanks:

• A storage capacity of more than fifty thousand liters.
• More than four entry and exit openings.
• More than one cover for each tank.
• Any addition requested out or in the tank body, or any special addition in manufacturing materials for the purpose of storing a substance with reactive properties or special formulations.
• The height is greater than three and a half meters.

B)Buried Tank:

• If the length of the neck of the tank is more than 40 centimeters in order to increase the depth of the pit.

3)Payments and reservation of goods:

• Goods available for delivery within 3 days or less shall be booked and fully paid in advance.
• Goods available for delivery within 4 days or more will be held unless 50% of its price is paid at the time of concluding the sale agreement and 50% upon delivery. However, the goods containing special manufacturing order are held until the entire amount is paid in full.

4)Cancellation and Modification:

• Goods available for delivery within three days or less can be canceled or modified within 24 hours before the delivery date.
• Goods available for delivery within four days or more can be canceled or modified within a maximum period of 72 hours after the sale order.
• The difference amounts shall be refunded within a max. Two days after cancellation or modification.

5)Delivery:

• The goods are delivered to the site free of charge.
• Raising of polyethylene tanks to 15-20 meters between heights shall be free of charge.
• The customer is responsible for downloading the fiberglass tank.
• If there is an old tank on the site, the company may help in removing process.
• If the customer or his representative is not present within an hour of the agreed-upon date for delivery of the goods, the delivery will rescheduled after two working days while the customer will be charged with payment of (SR50) for re-delivery of the tank.
• In case of requesting a product containing special manufacturing orders’ items, the customer will be charged (SR200) two hundred Saudi Riyals as a storage value for each day.

6)Warranty and compensation:

( A ) TANKS .

• The customer must keep the original invoice to benefit from the guarantee.
• The warranty shall be valid only if all policies, conditions and installation method shown in the invoice are followed.
• The warranty does not apply in case of damage resulting from natural hazards such as storms, floods, etc., or human errors in installation or use.
• The company is entitled to examine the condition of the tank and then making the decision to repair or replace it. The company is not responsible for damages to the site of the tank or its surroundings.
• The checking  and examining process the condition of the tank is within (24 to 72 hours) on working days after sending the request for examination by the customer to the e-mail INFO@MARJANGROUP.COM or calling the unified toll free No. 920005370.
• The process of repair or replacement is not delayed by the customer and is a maximum after the examination by one working day.
• Free tank repair throughout the warranty period.
• The tank ( Polyethylene )shall be replaced within two years from the date of the invoice is free of charge.
• From the beginning of the third year, depreciation is calculated, which is the distribution of the invoice value for each remaining year in the warranty.
• In the case of compensation while new technologies for the same product are available, the company will be seriously responsible for compensating the customer with the same technology after deducting the depreciation value shown in the previous item.

( B ) Pumps and Submersibles .

1. Two years warranty against manufacturing defects provided abiding with manufacturer’s instructions for installation and operation.
2. Warranty does not cover following:

• Misuse
• Electricity voltage fluctuation or power line disconnection
• Not implementing and following manufacturer’s and agent’s instructions for installation and operation.
• Use pump with liquids containing sand, chemicals or salts.
• Corrosion due to nature’s conditions like rain or lightning or other causes of force majeure.
•  Warranty is void if pump is not installed by Marjan Company or authorized installer.
• Warranty is void if pump is maintained by third party
• Warranty is void if pump is operated without water
• User must uninstall the defective pump and bring to Marjan’s  service center or authorized reseller center at his own cost. Marjan Company is not liable to any damage or harm caused to the customer due to pump failure.
• Pumps should operate once a week at least to avoid parts jam due to long halt.

 ( c ) Pump control systems

• Warranty for 2 years against manufacturing defect provided following manufacturer’s instructions for installation and operation. The rated current for the pump must be less than the rated current for the pressure switch.

(D)  Manhole cover.

• Five years against manufacturing defect provided they are installed in pedestrian passages and yards away from vehicle traffic.

( E ) PIPES

• Thirty years from inspection and test date provided it is carried by Marjan’s authorized technician.

(F) Central water heaters.

• Five years on internal tank against leakage and 2 years on electric parts and should be installed under shelter and follow manufacturer’s installation and operation instructions.

(G) Instant water heater.

• Two years against manufacturing defect provided following manufacturer’s instructions for installation and operation.

(H) Disposers.

• Two years against manufacturing defect provided following manufacturer’s instructions for installation and operation.

( I ) Purifiers

• Two years against manufacturing defects and doesn’t cover misuse of operation and installation and product is valid for use with Municipal water only.

7)Return and exchange for the products from (B) To (I).

1. To benefit from the return and exchange services, you must bring the original invoice.
2. Return within 3 days and exchange within 7 days from the date of purchase.
3. The item must be in the same condition, wrapped in the original cover, and not assembled.

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• (Marjan Factory Company) owns and operates this site (www.marjiangroup.com), Knowing that Marjan Factory Company for fiberglass products is a Saudi limited liability company established in the Kingdom of Saudi Arabia- Dammam- Second Industrial Zone

According to the commercial registration no: 2050032615

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